SummaryThe Gucci Senior Operations Controller at American Dream is responsible for providing operational support by managing an efficient stockroom, ensuring accurate inventory, and prioritizing exceptional client service. This role supports the selling process and contributes to the overall success of the store.
Responsibilities- Execute shipping and receiving processes and report issues to Store Director or Operations Manager.
- Ensure timely movement of merchandise and adherence to procedures and guidelines.
- Oversee store inventory, cycle counts, and reconciliation with support from management.
- Develop ideas to increase efficiency and reduce operational costs.
- Support the team in the selling process to ensure a high level of client experience.
- Print and ticket merchandise, process returns, and price adjustments.
- Handle repairs and damages according to company guidelines.
- Assist with physical maintenance of the boutique as needed.
- Pack, handle, and store merchandise according to Gucci standards.
- Support store initiatives and projects as needed.
- Follow all company policies and procedures.
Requirements- 2-3 years of retail experience, luxury or contemporary preferred.
- Supervisory experience is a plus.
- Excellent written and communication skills.
- Ability to analyze information and problem solve.
- Strong organizational skills and attention to detail.
- Experience with retail systems and shipping software.
- Ability to meet physical requirements, including climbing ladders and lifting boxes.
- Team player attitude.
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