Summary
The Shoe Ambassador supports the Dior shoe business within a leased Neiman Marcus environment, providing day-to-day sales support, managing the client journey and recruitment, and delivering operational and visual merchandising assistance. The role partners closely with store teams to deliver personalized service, expert product knowledge, and uphold brand standards to drive sales.
Responsibilities
- Maintain a strong brand presence through collaboration, engagement, and adherence to Dior standards.
- Create exceptional client experiences with personalized service and brand storytelling.
- Build and maintain relationships with leased department store sellers and provide ongoing communication and follow-up.
- Provide training, styling guidance, and collection insights to enable sales performance.
- Execute and maintain visual merchandising standards and complete boutique opening and closing procedures.
- Process POS transactions accurately, including dual-ring procedures and compliance with payment policies.
- Maintain inventory accuracy through cycle counts, audits, and manage product movements (shipments, transfers, returns).
- Maintain organized stockrooms and complete daily and weekly reporting and reconciliations.
Requirements
- Minimum of 3 years retail operations, cashier, or sales support experience; luxury retail preferred.
- Ability to work a full-time schedule including evenings, weekends, and holidays as needed.
- Strong interpersonal, communication, organizational, and follow-through skills.
- Ability to stand for extended periods and regularly move, lift, and handle merchandise and fixtures.
- Ability to work in a fast-paced environment while maintaining attention to detail and accuracy.
- Commitment to upholding company policies, procedures, safety, and compliance standards.
