Summary
Provide sales support and exceptional client service for the Dior shoe business within a leased department environment. Collaborate with Neiman Marcus teams to drive sales, deliver expert product knowledge and brand storytelling, and ensure adherence to Dior operational and visual standards. Support day-to-day boutique operations, POS transactions, inventory management, and reporting.
Responsibilities
- Maintain strong brand presence and adhere to Dior visual merchandising and presentation standards.
- Deliver personalized client service and product expertise to enhance the client journey and drive sales.
- Partner with leased department store sellers through training, styling guidance, and ongoing communication.
- Execute POS transactions accurately, including required procedures and reconciliations.
- Manage inventory accuracy via cycle counts, physical inventories, audits, and product movements.
- Perform boutique opening/closing procedures, stockroom organization, and daily operational tasks.
- Prepare client purchases and support packaging to Dior presentation standards.
- Complete required daily and weekly reporting, exception follow-up, and sales/banking reconciliation.
Requirements
- Minimum of 3 years of retail operations, cashier, or sales support experience; luxury retail preferred.
- Ability to work a full-time schedule including evenings, weekends, and holidays as needed.
- Strong interpersonal, communication, organizational, and follow-through skills.
- Ability to stand for extended periods and regularly move, lift, and handle merchandise and fixtures.
- Detail-oriented with the ability to work in a fast-paced environment and maintain accuracy.
- Commitment to company policies, procedures, safety, security, and compliance standards.
