SummaryThe Showroom Director acts as a focal point within the business, ensuring the showroom delivers exceptional client experiences while achieving company objectives. This role involves planning and executing the showroom business plan, leading a high-performing team, and providing clear communication across the business.
Responsibilities- Ensure exceptional client service for both internal and external clients.
- Identify and share best practices throughout the business.
- Meet profit targets and manage costs within budget.
- Achieve showroom objectives through KPI delivery.
- Stay current with market competition and client shopping behaviors.
- Manage performance of colleagues and provide development opportunities.
- Lead showroom recruitment and retention efforts.
- Represent the showroom at meetings.
- Organize daily and weekly tasks through delegation and participation.
- Maintain visual merchandising to company standards.
- Manage till and transactional procedures.
- Participate in showroom training and meetings as required.
- Ensure adherence to company dress code standards.
Requirements- 5+ years of retail management experience, ideally in a luxury environment.
- Proven performance delivery against sales and processes.
- Jeweler or timepiece product knowledge.
- External Jeweler or Retail qualifications.
- Proven track record of sales achievements.
- Ability to develop and implement business strategies and work to budgets.
- Highly numerate with ability to analyze sales performance.
- Experience in leading, mentoring, and coaching a high-performing showroom team.
- IT literate with evidence of CRM and networking skills.
- Ability to travel for business and work long hours when required.
- Physical ability to lift packages and stand for long periods.
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