Summary
The Specialist, Designated Beauty Advisor develops deep, long-lasting relationships with customers to drive sales, service, and brand loyalty. This role is accountable for achieving sales targets for an assigned brand and for sharing expert product knowledge with the selling team. The position includes client acquisition, event execution, and ongoing client communication.
Responsibilities
- Deliver extraordinary customer service on the sales floor
- Exceed personal and brand sales and service targets
- Build and maintain a loyal personal client base through acquisition and retention
- Share expert product knowledge with the store selling team
- Maintain relationships with buyers, vendors, and selling management
- Drive brand sales via marketing opportunities, events, and assortment recommendations
- Attend product and vendor education sessions
- Perform floor recovery, visual merchandising, price changes, and related sales support tasks
- Communicate regularly with clients via phone, mail, and electronic methods
- Resolve customer service issues and escalate when outside guidelines
- Comply with health, safety, privacy, and cyber security policies
Requirements
- High school diploma
- Minimum of two years' experience in a commission-based sales environment
- Prior retail sales experience as a product specialist in a luxury environment preferred
- Able to work a flexible schedule including nights, weekends, and holidays
- Highly collaborative, able to multi-task in a fast-paced environment
- Entrepreneurial, competitive, self-confident, and self-motivated
- Fully bilingual in French and English
