Specialist, Designated Sales Associate (DSA)

Summary

The Specialist, Designated Sales Associate (DSA) develops deep, long-term relationships with customers to drive personal and brand sales. This commission-based in-store role is responsible for achieving assigned brand targets through client acquisition, exceptional service, and expert product knowledge. The Specialist partners with buyers and store management to support brand initiatives and deliver outstanding customer experiences.

Responsibilities

• Consistently deliver extraordinary customer service and exceed personal and brand sales targets
• Build and maintain a loyal personal client base through ongoing outreach and relationship management
• Share expert product knowledge with the selling team and attend vendor and product education sessions
• Drive brand sales through identifying marketing opportunities, event execution, and assortment recommendations
• Perform floor recovery, visual merchandising, price changes, and related sales support tasks
• Communicate regularly with clients via phone, mail, and electronic methods regarding events and merchandise
• Resolve customer service issues and escalate to selling management when required
• Comply with health and safety, privacy, and cyber security policies

Requirements

• High school diploma
• Minimum of two years of experience in a commission-based sales environment
• Prior luxury retail or product specialist sales experience preferred
• Fully bilingual in French and English
• Ability to work a flexible schedule including nights, weekends, and holidays
• Strong interpersonal, entrepreneurial, and multi-tasking skills; collaborative team player