Summary
A Client Advisor based in Yorkdale is a sales-focused professional who drives boutique performance by achieving individual KPIs, delivering exceptional client experiences, and developing long-term client relationships through clienteling and omnichannel engagement.
Responsibilities
- Sell on the boutique floor to meet and exceed sales targets and personal KPIs.
- Develop and maintain client relationships via clienteling, outreach, and appointments to grow active client base.
- Support omnichannel sales and collaborate with colleagues to ensure a seamless client experience across touchpoints.
- Contribute to merchandising, events, and visual presentation to optimize product mix and store display.
- Execute daily store operations including inventory, cash handling, security, openings and closings, and aftersales coordination.
- Use retail systems (e.g., CEGID, Salesforce) and follow brand retail procedures and internal control policies.
Requirements
- Minimum 2 years of experience in luxury retail or a similar customer-facing environment.
- Knowledge of and passion for watches, lifestyle trends, and brand DNA.
- Strong selling skills including discovery, storytelling, upselling, and closing.
- Familiarity with digital tools and clienteling KPIs; ability to leverage data for personalized outreach.
- Excellent interpersonal and communication skills, polished presentation, and a client-centric mindset.
- Energetic, adaptable, self-motivated, team-oriented, and able to perform in a fast-paced retail environment.
