Store Director - Aventura

Summary

The Store Director leads the store to achieve sales and profitability targets while delivering exceptional client experiences. This hands-on role combines sales leadership, operational oversight, and partnership with the Market Vice President to drive business performance. The Director is responsible for talent development, client relationship management, and maintaining high service standards.

Responsibilities

• Lead and motivate the store team to meet and exceed monthly, quarterly, and annual sales plans.
• Drive client development and manage key client relationships personally and through the team.
• Provide coaching and on-floor leadership to elevate the Tiffany Experience and respond to client feedback.
• Oversee store operations, hospitality, and amenities to ensure a premium guest experience.
• Recruit, develop, and retain talent; create and execute talent action and development plans.
• Collaborate with the Market Vice President to identify business opportunities and implement action plans.

Requirements

• Minimum 7 years of sales management experience in retail or luxury retail or equivalent client-related experience.
• Proven track record of achieving sales goals and driving business results.
• Flexibility to work days, nights, weekends, and holidays as required by store operations.
• Proficiency with Microsoft Office, POS systems, client tracking systems, and related tools.
• Authorization to work in the United States.
• Preferred: college/university degree and graduate gemologist or GIA coursework.