Summary
The Store Director will lead store strategy, operations, sales performance, and people development to deliver exceptional luxury client experiences and achieve business targets. This role requires cross-functional leadership to optimize store functionality, drive clienteling and events, manage inventory and visual standards, and represent the brand.
Responsibilities
- Lead and drive superior client-centric service and after-sales experience.
- Develop and execute local events, product launches, and client development strategies.
- Coach and develop store managers and staff through feedback and performance management.
- Manage sales performance, KPIs, staffing allocation, and schedule to meet targets.
- Oversee inventory management including stock levels, cycle counts, and loss prevention.
- Ensure adherence to company operations, security, health, and grooming standards.
- Partner cross-functionally with corporate teams to implement CRM and training initiatives.
- Recruit, onboard, and retain high-performing talent and build a talent pipeline.
- Maintain market awareness of competitors, trends, and opportunities.
Requirements
- Minimum of 7 years of sales management experience in retail or luxury retail.
- Bachelor’s degree preferred.
- Strong commercial acumen and ability to analyze selling reports and business trends.
- Proven ability to drive client loyalty and deliver results.
- Excellent leadership, communication, and organizational skills.
- Proficiency with Microsoft Office including Word, Excel, PowerPoint, and Outlook.
- Ability to manage competing priorities in a fast-paced environment.
- Flexibility to work evenings, weekends, and holidays.
- Authorization to work in the United States.
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