Summary
The Store Director leads the SoHo flagship boutique with accountability for sales, profitability, client experience, operations, and talent development. The role drives store-specific strategies, models best-in-class execution, and operates as a training and development hub for the regional retail network.
Responsibilities
- Lead overall store performance, set commercial targets, and monitor KPIs including sales, conversion, UPT, and inventory productivity.
- Develop and execute business strategies in partnership with regional leadership and translate insights into action plans.
- Champion exceptional luxury client experiences, clienteling, CRM capture, and relationship development with local and international clientele.
- Recruit, coach, and develop the store leadership team; create structured onboarding and training opportunities for new hires and visiting employees.
- Ensure operational excellence across scheduling, payroll, inventory management, cash handling, loss prevention, and visual merchandising.
Requirements
- Bachelor’s degree preferred or equivalent relevant experience.
- Minimum 7 years of progressive luxury retail leadership experience, including at least 3 years leading a flagship or high-volume luxury store.
- Demonstrated executive leadership, coaching, and people development skills with experience building high-performing teams.
- Strong commercial and strategic acumen with experience analyzing KPIs and driving profitable growth.
- Proficiency in Microsoft Office, POS, CRM, and inventory management systems.
