Store Director

Summary

The Store Director leads and develops the store team to achieve sales and profitability targets while delivering exceptional client experiences. This role coaches managers, drives client development and sales on the floor, and partners with the Market Vice President to execute store strategy and service standards.

Responsibilities

• Lead, develop and support the sales and operations of the store to meet or exceed sales and profitability goals
• Drive client development activity and deepen relationships to achieve sales plans
• Demonstrate sales leadership by actively engaging on the sales floor and managing key client relationships
• Model and coach service excellence, manage guest experience metrics and respond to client feedback
• Recruit, develop and retain talent through performance management and development plans
• Partner with the Market Vice President on store initiatives and business opportunities

Requirements

• Minimum of 7 years sales management experience in retail, luxury retail or related client services
• Proven track record of achieving sales goals and developing client relationships
• Flexibility to work varied hours including nights, weekends and holidays
• Proficiency with Microsoft Office and point of sale and client tracking systems
• Authorization to work in the United States
• Preferred: college degree and GIA coursework or graduate gemologist credentials