Summary
We are seeking a Store Manager for the Boston boutique to lead daily store operations, drive sales performance, and ensure the highest level of luxury service. You will manage and develop a high-performing team, execute operational standards, and support business initiatives to meet quantitative targets. The role requires strong leadership, commercial acumen, and attention to inventory and visual merchandising.
Responsibilities
- Drive sales performance by analyzing key metrics, implementing action plans, and achieving quantitative targets.
- Act as a brand ambassador and manage VIC/client initiatives to deliver exceptional luxury service.
- Lead, coach, and develop the store team; participate in recruitment, career development, and performance management.
- Oversee daily operations including opening/closing, scheduling, inventory management, cycle counts, and stockroom organization.
- Manage after-sales processes such as alterations, repairs, and spare parts, and report facilities or maintenance issues.
- Control store expenses and P&L-related items while ensuring alignment with corporate operational and visual merchandising guidelines.
- Ensure compliance with safety procedures, labor laws, and company policies, and communicate with retail leaders and cross-functional partners.
Requirements
- 5+ years of management and sales experience in a luxury retail environment.
- Proficient in Microsoft Office, SAP, and retail digital tools.
- Excellent communication, leadership, analytical, and problem-solving skills.
- Experience managing a high-volume store with strong knowledge of sales, operations, and inventory management.
- Ability to travel and work weekends; ability to lift and move up to 40 pounds.
