Store Manager

Summary

As Store Manager you will be responsible for achieving sales and service targets, maintaining store operations, and delivering an outstanding customer experience. You will lead and develop the store team, manage budgets and P&L, and ensure merchandising and visual standards are upheld.

Responsibilities

• Lead, coach and develop a professional store team to achieve sales and individual objectives
• Collaborate with training teams to maintain a gold standard of service and development
• Establish and monitor weekly and monthly objectives for the team
• Recruit and network to source qualified talent and raise team standards
• Own store P&L and manage budgets including salary, expenses and inventory
• Ensure merchandise is properly displayed according to visual guidelines
• Maintain store standards and operations and collaborate with support departments
• Align with Human Resources on policies, procedures and development planning

Requirements

• Minimum of 3 years' experience in a customer service management role
• Exceptional customer service and clienteling skills
• Strong leadership skills with ability to coach and motivate a team
• Professional verbal and written communication skills
• Flexible availability including nights, weekends and holidays