Store Manager - South Coast Plaza

As a Store Manager at South Coast Plaza, you will be responsible for establishing and maintaining clientele, overseeing store operations, and ensuring maximum sales and profitability. You will take a proactive approach to business trends and needs, fostering an inspiring environment for engagement and learning.

• Maintain a full understanding of the business strategy and action to achieve sales and financial goals.
• Build store strategy and annual action plan for sales and financial achievements.
• Communicate and track store sales and Key Performance Indicators (KPIs).
• Review store schedules and ensure appropriate coverage and payroll management.
• Participate in all aspects of store operations, including recruiting and training store associates.
• Foster an inspiring environment for engagement and learning.
• Ensure the store team is trained in all aspects of their job responsibilities.
• Lead and follow up on clientele program and ensure CRM is delivered within Company standards.
• Maximize efficiency and protect business integrity by applying Store Operation policies.
• Ensure efficient management of staff floor coverage and productivity.
• Responsible for a well-maintained, clean, and organized store.
• Conduct analysis of business and product reports to react to business/merchandising changes.

• 3+ years of experience in retail management or related role.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Proficient with Microsoft Office Suite or related software.
• Experience in retail, luxury retail, or service-oriented organization preferred.
• Strong project management skills with the ability to prioritize in a fast-paced environment.
• Previous retail leadership experience in luxury market.
• Financial Management experience.
• 4-year degree and/or equivalent combination of work experience.
• Experience in luxury/high-end clienteling environment.