Store Manager - Woodbury Common

Summary

The Store Manager will lead and inspire the sales team to deliver exceptional luxury customer service, drive sales performance, and oversee daily store operations at the Woodbury Common location. This role requires strong leadership, communication, and a passion for luxury goods, with a focus on developing clientele and maintaining impeccable standards.

Responsibilities

• Manage the selling environment and ensure adherence to floor assignments.
• Ensure impeccable customer service standards are maintained.
• Maximize staff sales performance through coaching and product education.
• Review individual transaction statistics and provide performance feedback.
• Support Sales Professionals to achieve individual goals and monitor suggestive selling.
• Enforce company policies procedures and operational directives consistently.
• Develop and implement outreach plans including thank you notes telephone and email goals.
• Lead by example and maintain a respectful selling environment.
• Role model company values.

Requirements

• Minimum 5 years selling and management experience in luxury retail.
• Professional sales development skills.
• Exceptional interpersonal and communication skills.
• Strong leadership qualities and ability to manage all levels of staff.
• Ability to develop and maximize client relationships.
• Appreciation for luxury goods and exclusive clientele.
• College degree preferred.