SummaryAs a Team Manager at Gucci American Dream, you will lead and inspire your team to deliver an exceptional luxury service culture in the store. You will spend most of your time on the selling floor, executing strategy, and providing real-time coaching to achieve business goals.
Responsibilities- Lead and inspire the team to execute a superior client experience.
- Capture meaningful client data to build relationships and personalize client development opportunities.
- Utilize clienteling tools to drive client loyalty and acquisition.
- Lead clienteling activities and develop action plans to reach goals and KPIs.
- Monitor Client Advisor performance and ensure clienteling excellence.
- Lead and support local events and product launches.
- Manage client flow on the selling floor to ensure exceptional service.
- Resolve client service issues to retain and enrich client relationships.
- Maintain a deep knowledge of competition and local trends.
- Provide support and feedback to Client Advisors for ongoing development.
- Conduct performance and development conversations with direct reports.
- Lead engaging morning briefings and deliver key business communication.
- Participate in attracting and recruiting new team members.
- Ensure effective onboarding for new team members.
- Monitor adherence to company policies and procedures.
- Maximize time on the selling floor to motivate team members.
- Analyze store results and propose action plans to reach targets.
- Partner with Store Director and Merchandising team for feedback on products and stock.
- Utilize digital platforms to support store and online sales.
- Collaborate with cross-functional departments and adhere to company policies.
- Plan and schedule team members according to capabilities and traffic flow.
- Support and maintain visual merchandising standards.
- Support product handling, transactions, and store administration.
- Optimize stock management and report risks.
- Ensure adherence to health, safety, and security aspects.
Requirements- 4+ years of sales management experience in retail or luxury retail.
- Bachelor’s degree in a related field preferred.
- High degree of ethics, professionalism, and integrity.
- Proven ability to drive positive client experiences.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software.
- Strong verbal and written communication skills.
- Passion for the fashion industry.
- Flexibility to work a retail schedule including evenings, weekends, and holidays.
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