Summary
Lead and motivate the store team to achieve sales targets and deliver an exceptional client experience across the customer journey. Act as a visible sales leader on the floor, support the Store Manager with business planning and product performance analysis, and uphold operational and visual standards. Coach and develop staff, foster a collaborative environment, and promote a digital and client-centric mindset.
Responsibilities
- Drive the team to exceed financial targets and maximize sales performance through effective floor management and sales leadership.
- Support the Store Manager in developing and implementing business plans based on product performance analysis and action plans.
- Build and maintain strong client relationships, lead clienteling initiatives, and ensure excellent post‑sales experiences.
- Coach, train and develop team members, identify talent, and partner with HR/L&D on individual development plans.
- Promote cross‑selling, up‑selling and a digital mindset to enhance client engagement and sales.
- Manage store operations including cash activity, inventory, logistics, and back‑of‑house organization.
- Ensure product care, visual standards, and compliance with company procedures and reporting requirements.
- Provide market feedback to merchandising and visual teams and support morning briefings and team communications.
Requirements
- Proven leadership and coaching skills with the ability to inspire and influence a retail team.
- Strong business acumen and analytical skills to monitor and act on product and sales performance.
- Comprehensive knowledge of the luxury fashion industry and current market trends.
- Excellent communication, interpersonal skills and ability to build client loyalty.
- High attention to detail, organizational skills and dependability.
- Flexibility in schedule and working hours to meet store needs.
- Proficiency with company IT tools and digital applications; ability to foster a digital mindset in the team.
