Summary
The Team Manager supports the Store Director in leading and developing the sales, operations, and security teams, and assumes oversight of the store in the Director's absence. This role drives commercial performance, cultivates client relationships, and ensures exceptional Tiffany client experiences across all touchpoints.
Responsibilities
- Coach, guide, and support sales and operations to meet or exceed commercial and profitability targets.
- Provide management presence on the sales floor and assume store oversight when the Director is not present.
- Drive client development activities, deepen client relationships, and manage KPIs to achieve sales targets.
- Lead talent activities including hiring, training, performance feedback, recognition, and retention.
- Optimize hospitality and store amenities, act on NPS and client feedback to elevate the customer experience.
- Champion operational excellence: manage back-of-house operations, ensure compliance with internal controls, and identify process efficiencies.
Requirements
- Minimum of 3 years of retail or luxury retail store management experience or relevant customer-related experience.
- Proven track record in sales generation and achieving commercial results.
- Flexibility to work non-traditional hours including days, nights, weekends, and holidays.
- Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint), client tracking systems, and Point of Sale (POS) systems.
- Authorization to work in the United States.
- Ability to perform in various roles based on business needs (sales floor, operations) and to lead and develop a high-performing team.
- Preferred: A college/university degree.
