Summary
The Team Manager supports the Store Director in leading, developing and supporting sales operations and security teams to meet commercial targets and elevate the store experience. This role provides oversight of the store in the Director's absence and acts as a mentor and coach to deliver unsurpassed client service.
Responsibilities
- Coach guide and support sales and operations to achieve commercial and profitability targets
- Provide management presence on the sales floor and model client centric service
- Drive client development activities and deepen client relationships to meet sales KPIs
- Lead talent activities including hiring training coaching and performance management
- Optimize hospitality and store amenities to create unique client experiences
- Act on NPS and client feedback to improve service
- Champion operational efficiency maintain back of house standards and ensure internal control compliance
- Partner with the Store Director to set and communicate goals aligned to strategic priorities
Requirements
- Minimum of 3 years retail or luxury retail store management or relevant customer related experience
- Proven track record in sales generation and achieving commercial results
- Flexibility to work non traditional hours including evenings weekends and holidays
- Proficiency with Microsoft Office client tracking systems and POS systems
- Ability to develop and maintain client relationships and drive brand penetration
- Flexibility to perform varied roles on the sales floor and in operations
- Authorization to work in the United States
- College or university degree preferred
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