The Silvia Tcherassi Sales Associate is responsible for providing our clients at our Miami Boutique with exceptional service by meeting their individual needs and expectations, as well as serving as an Ambassador for the Brand, promoting its philosophy and values. Passion for the brand is conveyed through creating a branded, luxury client experience.

Responsibilities:

• Consistently achieve or exceed monthly and yearly individual and store sales goals, supporting the entirety of the business;
• Provide an exceptional customer service experience by anticipating and exceeding client expectations, demonstrating an excellent knowledge of the products, as well as the history of the brand;
• Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales;
• Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities;
• Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;
• Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;
• Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment;
• Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise;
• Contribute to upholding the visual display of all products in accordance with Silvia Tcherassi visual standards;
• Support the process of shipping and receiving of merchandise as needed and maintain a neat and organized understock and stock room;
• Participate in regular stock takes as requested by the company;
• Adhere to Company’s image standards and guidelines;
• Follow all company policies and procedures;
• Support any other tasks as requested by the manager of the boutique.

Qualifications and Skills:

• 2+ years of luxury fashion sales experience preferably in a similar role or customer service setting;
• Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues;
• Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously;
• Strong organization and follow-up skills are essential;
• Accuracy and attention to detail;
• Candidate should be team-focused with a desire to collaborate effectively;
• Ability to work in a fast moving and dynamic environment;
• High flexibility and ability to adapt to different customers;
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays.
• Service mindset with a passion for fashion, the brand and product;
• Positive, friendly and outgoing manner;

Additionally, you will need to have:

• Language fluency: Being bilingual, English and Spanish and a third language is a plus. Fluency in multiple languages allows you to effectively communicate with a broader range of customers and provide personalized assistance in their preferred language.
• Service mindset with a passion for fashion, the brand and product, and a continuous curiosity to learn;
• Positive, friendly and outgoing manner;
• Strong organization and follow-up skills, accuracy and attention to detail are essential;
• Team-focused attitude with a desire to collaborate effectively and understand how own actions and decisions impact others and the organization as a whole;
• Work authorization: qualified candidates must have the proper work authorization to work in the Usa.