Summary
The Assistant General Manager partners with the General Manager to support all functions of an MCM retail location, executing plans for sales, operations, talent management, clientele development, and merchandising while ensuring a positive customer and employee experience.
Responsibilities
- Achieve or exceed sales targets including top and bottom-line results
- Investigate customer issue trends and develop solutions while coaching staff
- Train staff on standard operating procedures and ensure understanding of SOPs
- Monitor inventory planning and maintain metrics such as in-stocks and turnover
- Maintain loss prevention procedures and increase receiving security
- Review retail profit and loss to identify opportunities to improve profitability
- Analyze product performance to support merchandising strategy
- Perform store opening and closing procedures per company standards
- Communicate company messages to sales associates and act on relevant communications
Requirements
- 1 to 3 years of store management experience, preferably with fashion or luxury brands
- BA or BS degree
- Experience with payroll, shrink management, inventory management and store operations
- Proven leadership in recruiting, developing and mentoring talent
- Strong retail math skills and ability to use analytics to drive business
- Excellent communication and interpersonal skills
- Advanced Microsoft Office skills, specifically Word and Excel
- Ability to work retail hours and stand for long periods; strong time management
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