Summary
Provide exceptional, personalized beauty consultations and build long-term client relationships to drive sales and loyalty. Deliver product expertise across categories and use multiple channels to engage customers and promote new arrivals. Work a flexible schedule to support store needs and contribute to department objectives.
Responsibilities
- Deliver extraordinary customer service and personalized beauty consultations on the sales floor
- Meet and exceed individual sales and service targets and contribute to financial goals
- Build and maintain a loyal personal client base through proactive outreach and follow-up
- Participate in product education and vendor training sessions
- Perform visual merchandising, floor recovery, price changes, and other sales support tasks
- Communicate with clients via phone, mail, and electronic channels about events and product requests
- Resolve customer service issues and escalate to selling management when required
- Adhere to health, safety, privacy, and security policies
Requirements
- Minimum 4+ years of experience in a commission-based luxury sales environment
- Proven track record of meeting and exceeding sales quotas
- Availability to work evenings, weekends, and holidays
- Strong collaboration skills and ability to work in a team-oriented environment
- Active use of social media and digital tools to build a personal brand and drive client engagement
- Broad product knowledge across store merchandise and proactive approach to new deliveries
