Summary
The Beauty Counter Manager leads sales and customer experiences for an assigned beauty brand at a department store counter, combining selling and teaching to build customer loyalty and meet sales goals. The role includes makeup application, skincare consultations, event coordination, and maintaining a welcoming counter environment while working in a commissioned sales setting.
Responsibilities
- Perform makeup applications and skincare analyses and recommend products based on customer goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools including text and social media
- Manage scheduling and execution of vendor events and promotions
- Build and maintain vendor relationships to maximize results
- Handle sales transactions including sales, refunds, and exchanges and open new loyalty accounts
- Collaborate with team members to create a welcoming and inclusive environment
- Maintain department organization and cleanliness to keep customer-ready
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for customer service, beauty trends, makeup application, and skincare
- Excellent ability to connect with customers and handle customer concerns
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and willingness to use networking and technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Physical ability to be on feet 6-8 hours with bending, reaching, and lifting up to 25 pounds
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