Summary
The Beauty Counter Manager delivers personalized beauty experiences while maximizing sales for an assigned luxury beauty brand. This role blends hands-on service such as makeup application and skincare consultations with sales leadership, event coordination, and vendor relationship management. The manager works in a commissioned retail environment and supports department readiness and customer loyalty.
Responsibilities
- Perform makeup applications and skincare analyses and recommend products to meet customer goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to drive business results
- Handle sales transactions including refunds and exchanges and open new rewards accounts
- Collaborate with team members to create a welcoming and inclusive customer environment
- Keep the department customer-ready through organization and cleanliness
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for customer service and beauty including makeup application and skincare
- Excellent customer connection skills and ability to address customer concerns
- Empathy and respect for customers during hands-on services
- Strong multitasking, organizational, and follow-through abilities
- Drive to achieve sales goals and interest in networking and technology
- Ability to work a flexible schedule including evenings and weekends
- Physical ability for continuous movement and lifting up to 25 pounds occasionally
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