Summary
The Beauty Counter Manager delivers personalized beauty experiences while maximizing sales for an assigned luxury brand. This role blends selling and teaching by conducting makeup applications and skincare analyses, managing vendor events and promotions, and building customer relationships both in-store and digitally.
Responsibilities
- Perform makeup applications and skincare consultations tailored to customer goals
- Set and achieve personal and counter sales goals using in-store and digital channels
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to drive business results
- Handle sales transactions including refunds and exchanges
- Open new customer rewards accounts and build loyalty
- Maintain counter organization and cleanliness to keep department customer-ready
- Stay current on beauty trends and product knowledge through trainings
- Collaborate with team members to create an inclusive customer environment
Requirements
- Passion for beauty, including makeup application and skincare
- Excellent customer connection and proactive problem solving
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and comfort with commissioned selling
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Physical ability to stand and move for 6-8 hours per shift and lift up to 25 pounds
- Comfort using text and social media for customer engagement
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