Summary
Manage a luxury beauty counter delivering personalized makeup and skincare services while driving sales and building customer relationships. This role balances sales, client education, and vendor collaboration to achieve counter goals and maintain a welcoming customer environment.
Responsibilities
- Provide makeup applications and skincare analyses tailored to customer needs
- Set and achieve individual and counter sales targets using in-store and digital tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to support business results
- Create and maintain a customer-ready, organized and clean counter environment
- Use text and social media to engage customers and grow a client following
- Process sales, refunds, and exchanges and enroll customers in rewards program
- Collaborate with team members to ensure an inclusive and welcoming experience
- Stay current on beauty trends and product knowledge through training
Requirements
- Passion for beauty, makeup application, and skincare
- Excellent customer service and ability to connect with customers
- Strong multitasking, organizational, and follow-through skills
- Drive to meet sales goals and use networking and technology for selling
- Flexible availability including evenings and weekends
- High level of ownership, accountability, and initiative
- Ability to physically perform duties including frequent movement and lifting up to 25 pounds
- Comfort working in a commissioned sales environment
- Ability to handle customer concerns with empathy and respect
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