Summary
The Beauty Counter Manager leads sales and customer service for an assigned luxury beauty brand at the store counter, delivering personalized makeup and skincare consultations while driving sales through in-store and digital tools. This role combines selling, teaching, event coordination, and vendor relationship management to build customer loyalty and meet performance goals.
Responsibilities
- Provide makeup applications and skincare analyses tailored to customer goals
- Set and achieve personal and counter sales targets using in-store and digital selling tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize business results
- Handle sales transactions including refunds and exchanges
- Keep the beauty counter organized, clean, and customer ready
- Use networking and technology including text and social media to build customer following
- Train and collaborate with team members to create an inclusive customer environment
- Maintain product and industry knowledge through trainings
Requirements
- Passion for beauty including makeup application and skincare
- Excellent customer connection and ability to handle customer concerns
- Strong multitasking, organization, and follow through skills
- Drive to achieve sales goals and interest in digital selling
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Ability to stand and move continuously for 6-8 hours per shift
- Ability to lift regularly up to 10 pounds and occasionally up to 25 pounds
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