Summary
The Beauty Counter Manager delivers personalized beauty experiences while maximizing sales for an assigned luxury beauty brand. This role blends sales, education, and customer service in a commissioned retail environment and requires building customer relationships both in-store and digitally.
Responsibilities
- Perform makeup applications and skincare analyses to recommend products.
- Set and achieve personal and counter sales goals using in-store and digital tools.
- Manage scheduling and execution of vendor events and promotions.
- Build and maintain strong vendor relationships to drive business results.
- Handle sales transactions including refunds and exchanges and open rewards accounts.
- Create a welcoming and inclusive environment for customers and team members.
- Maintain department organization and cleanliness to keep customer-ready.
- Stay current on beauty trends and product knowledge through trainings.
- Work a flexible schedule including evenings and weekends.
Requirements
- Passion for beauty, makeup application, and skincare.
- Strong customer service and ability to connect with customers.
- Excellent multitasking, organization, and follow-through skills.
- Drive to achieve sales goals and comfort in a commissioned sales environment.
- Ability to work flexible schedule based on business needs.
- High level of ownership, accountability, and initiative.
- Ability to perform physical tasks including standing and lifting up to 25 pounds.
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