Summary
The Beauty Counter Manager oversees sales and customer experiences for an assigned beauty brand within the department, combining sales and teaching to drive results and build a loyal customer following both in-store and digitally. This role manages vendor events, maintains counter presentation, and uses digital tools to meet personal and counter sales goals.
Responsibilities
- Conduct makeup applications and skincare analyses and recommend products based on customer goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain vendor relationships to maximize business results
- Manage sales transactions including refunds and exchanges
- Recruit and build customer loyalty by opening new rewards program accounts
- Keep the department customer-ready through organization and cleanliness
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for customer service and beauty including makeup application and skincare
- Excellent ability to connect with customers and handle customer concerns
- Empathy and respect for customers during makeup and skincare services
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and interest in networking and using technology
- Ability to work a flexible schedule including evenings and weekends
- Physical ability to stand and move continuously and lift items up to 25 pounds
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