Summary
The Beauty Counter Manager leads sales and customer experience for an assigned beauty brand, combining hands-on beauty services with sales leadership. This role focuses on achieving personal and counter sales goals through in-store and digital selling, managing vendor events, and maintaining a customer-ready counter environment.
Responsibilities
- Perform makeup applications and skincare analyses and recommend products.
- Set and achieve individual and counter sales goals using in-store and digital tools.
- Manage scheduling and execution of vendor events and promotions.
- Build and maintain strong vendor relationships to drive results.
- Handle sales transactions including sales, refunds, and exchanges.
- Open new customer loyalty accounts and build customer followings.
- Keep the beauty counter organized, clean, and customer-ready.
- Stay current on beauty trends and product knowledge through training.
- Collaborate with team members to create an inclusive customer experience.
Requirements
- Passion for beauty, trends, makeup application, and skincare.
- Strong customer service skills and ability to connect with customers.
- Ability to handle customer concerns empathetically and professionally.
- Excellent multitasking, organization, and follow-through skills.
- Drive to achieve sales goals and willingness to use networking and technology.
- Ability to work a flexible schedule including evenings and weekends.
- High level of ownership, accountability, and initiative.
- Ability to stand and move continuously for 6-8 hours and perform physical tasks including lifting up to 25 pounds.
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