Beauty Counter Manager - South Coast Plaza

Summary

The Beauty Counter Manager leads sales and customer experiences for an assigned beauty brand within the store, combining hands-on beauty services with sales and team collaboration to drive results. This role involves makeup application, skincare consultations, digital and in-store selling, event coordination, and maintaining strong vendor relationships.

Responsibilities

• Perform makeup applications and skincare analyses to recommend products based on customer goals
• Set and achieve personal and counter sales goals using in-store and digital selling tools
• Manage scheduling and execution of vendor events and promotions
• Build and maintain vendor relationships to maximize business results
• Handle sales transactions including refunds and exchanges and enroll customers in rewards program
• Collaborate with team members to create a welcoming and inclusive department environment
• Maintain department organization and cleanliness to ensure customer readiness
• Stay current on beauty trends and product knowledge through trainings
• Use networking and technology to grow customer following both in-store and digitally

Requirements

• Passion for beauty, trends, makeup application, and skincare
• Excellent customer connection skills and ability to handle customer concerns
• Strong multitasking, organizational, and follow through abilities
• Drive to achieve sales goals and interest in commission based selling
• Ability to work a flexible schedule including evenings and weekends
• High level of ownership, accountability, and initiative
• Comfort working in a commissioned sales environment
• Ability to maintain professional vendor relationships
• Commitment to providing empathetic and respectful customer service