Summary
The Beauty Counter Manager leads sales and customer service for an assigned beauty brand at the store counter, delivering personalized makeup and skincare experiences while maximizing sales through in-store and digital tools. This role balances selling, coaching, event coordination, and vendor relationship management in a commissioned retail environment. The manager maintains a customer-ready counter and stays current on beauty trends and product knowledge.
Responsibilities
- Conduct makeup applications and skincare analyses and recommend products based on customer goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize business results
- Handle sales transactions including refunds and exchanges and open rewards accounts
- Collaborate with team members to create a welcoming and inclusive customer environment
- Keep the department organized, clean, and customer-ready
- Stay current on beauty trends, products, and industry knowledge through trainings
- Provide coaching and support to contribute to a positive team environment
Requirements
- Passion for customer service and beauty including makeup application and skincare
- Excellent ability to connect with customers and handle customer concerns
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and use networking and technology for selling
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Experience in a commissioned sales environment is preferred
- Comfort delivering personalized services in an inclusive manner
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