Summary
The Beauty Counter Manager delivers personalized beauty experiences, drives counter sales, and cultivates customer relationships through in-store and digital selling. This role combines sales, education, and leadership to manage an assigned beauty brand at a department store counter.
Responsibilities
- Perform makeup applications and skincare analyses tailored to customer goals
- Set and achieve personal and counter sales targets using in-store and digital tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Handle sales transactions including refunds and exchanges
- Enroll customers in loyalty programs to build repeat business
- Maintain counter organization and customer-ready presentation
- Stay current on beauty trends and product knowledge through trainings
- Collaborate with team to create a welcoming inclusive environment
Requirements
- Passion for beauty, makeup application, and skincare
- Strong ability to connect with customers and handle concerns professionally
- Excellent multitasking, organization, and follow-through skills
- Proven drive to achieve sales goals and interest in using networking and technology
- Flexible availability including evenings and weekends
- High level of ownership, accountability, and initiative
- Comfort working in a commissioned sales environment
- Ability to build customer following both in-store and digitally
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