Summary
The Beauty Counter Manager delivers personalized beauty services and drives sales for an assigned luxury beauty brand at a department store counter. This role blends selling, teaching, and clienteling while managing vendor events and maintaining counter presentation to create outstanding customer experiences.
Responsibilities
- Provide makeup applications and skincare analyses and recommend products tailored to customer goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Handle sales transactions, refunds, and exchanges accurately
- Open new customer loyalty accounts and build customer followings in-store and digitally
- Collaborate with team members to create a welcoming inclusive environment
- Maintain counter organization, cleanliness, and customer readiness
- Stay current on beauty trends and product knowledge through training
Requirements
- Passion for beauty, makeup application, and skincare
- Strong customer service skills with ability to connect and handle concerns proactively
- Excellent multitasking, organization, and follow-through abilities
- Drive to achieve sales goals and comfort with commissioned sales environment
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Effective communication skills and ability to build customer relationships
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