Summary
The Beauty Counter Manager provides personalized beauty experiences, balancing sales and education while maximizing counter performance for an assigned luxury beauty brand. This role drives in-store and digital selling, manages vendor events and maintains a customer-ready counter in a high-end department setting.
Responsibilities
- Conduct makeup applications and skincare analyses and recommend products
- Set and achieve personal and counter sales goals using in-store and digital tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor and customer relationships
- Handle sales transactions including refunds and exchanges
- Open new customer rewards accounts to build loyalty
- Collaborate with team members to create a welcoming environment
- Maintain organization and cleanliness of the department
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for beauty including makeup application and skincare
- Excellent customer connection and proactive problem solving skills
- Empathy and respect when providing beauty services
- Strong multitasking, organization, and follow through abilities
- Drive to achieve sales goals and use networking and technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Prior experience in beauty sales or similar retail role
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