Summary
The Beauty Counter Manager provides personalized beauty experiences while maximizing sales for assigned luxury brands. This role blends sales and teaching responsibilities, requiring strong customer connection, trend knowledge, and performance in a commissioned environment. The manager supports in-store and digital selling and leads vendor events and promotions to build customer loyalty.
Responsibilities
- Perform makeup applications and skincare analyses and recommend products aligned with customer goals
- Set and achieve personal and counter sales goals using in-store and digital tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain vendor relationships to drive business results
- Handle sales transactions including refunds and exchanges and open new rewards accounts
- Keep the department organized, clean, and customer ready
- Stay current with beauty trends and product knowledge through trainings
- Collaborate with team members to create a welcoming and inclusive environment
- Use networking and technology to build a customer following both in-store and digitally
Requirements
- Passion for beauty, including makeup application and skincare
- Excellent customer connection and ability to handle concerns proactively
- Empathy and respect for all customers during applications
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and comfort in a commissioned sales environment
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Interest in using text and social media for selling and customer engagement
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