Summary
The Beauty Counter Manager leads sales and customer service for assigned luxury beauty brands, delivering personalized makeup and skincare experiences while driving counter performance in a commissioned environment. This role balances selling, teaching, and maintaining brand standards through in-store and digital engagement.
Responsibilities
- Provide makeup applications and skincare analyses tailored to customer needs
- Set and achieve personal and counter sales goals using in-store and digital tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Handle sales transactions including refunds and exchanges
- Recruit and grow customer following through networking and social media
- Keep the beauty department organized, clean, and customer ready
- Collaborate with team members to create an inclusive customer experience
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for beauty, trends, makeup application, and skincare
- Excellent customer connection and service skills
- Ability to handle customer concerns with empathy and professionalism
- Strong multitasking, organization, and follow through skills
- Drive to achieve sales goals and use technology for selling
- Flexible availability including evenings and weekends
- High level of ownership, accountability, and initiative
- Comfort working in a commissioned sales environment
- Ability to build and maintain customer loyalty and open rewards accounts
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