Summary
The Beauty Counter Manager leads sales and customer service for an assigned beauty brand within the Nordstrom Beauty department, delivering personalized makeup and skincare experiences, teaching product knowledge, and driving both in-store and digital sales.
Responsibilities
- Perform makeup applications and skincare analyses and recommend products based on customer goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Handle sales transactions including refunds and exchanges and open new rewards accounts
- Create a welcoming and inclusive environment for all customers
- Maintain department organization and cleanliness to keep customer-ready
- Stay current on beauty trends products and industry knowledge through training
Requirements
- Passion for customer service and beauty including makeup application and skincare
- Excellent ability to connect with customers and handle customer concerns
- Empathy and respect for customers during makeup and skincare application
- Strong multitasking organization and follow-through skills
- Drive to achieve sales goals and interest in networking and technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership accountability and initiative
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