Summary
Provide personalized beauty consultations and services in the Nordstrom Beauty department, focusing on Chanel and other luxury beauty brands. Engage customers both in-store and digitally to build loyalty and drive sales while maintaining a welcoming and organized department. Use product knowledge and makeup/skincare skills to meet customer beauty goals and sales targets.
Responsibilities
- Conduct makeup applications and skincare analyses and recommend products based on customer needs.
- Engage customers to build a following and drive sales through in-store and digital selling, including text and social media.
- Book appointments and support in-store beauty events and services to generate sales.
- Collaborate with team members to create an inclusive, customer-ready environment and maintain department cleanliness and organization.
- Process sales, refunds, and exchanges and assist customers with Nordstrom Rewards account enrollment.
Requirements
- Passion for beauty trends, makeup application, and skincare with strong product knowledge and interest in ongoing training.
- Excellent customer service skills with the ability to connect, handle concerns proactively, and foster a positive team environment.
- Strong multitasking, organization, and follow-through skills and a drive to achieve sales goals using networking and technology.
- Ability to work a flexible schedule based on business needs, including evenings and weekends.
- Physical ability to be on your feet and move continuously for 6-8 hours, perform frequent bending and reaching, and lift items regularly up to 10 pounds and occasionally up to 25 pounds.
