Summary
Provide personalized beauty consultations and makeup applications within the Nordstrom Beauty department, driving sales for luxury and on trend beauty brands in store and digitally. Engage customers, book appointments, and support department readiness while collaborating with team members to deliver an inclusive customer experience.
Responsibilities
- Conduct makeup applications and skincare analyses tailored to customer goals
- Recommend products and services to drive sales and build customer loyalty
- Book appointments and promote in-store beauty events and services
- Use digital tools including text and social media to support sales
- Manage sales transactions, refunds, and exchanges
- Keep the department organized, clean, and customer-ready
- Stay current on beauty trends and product knowledge through training
- Collaborate with team members to create a welcoming environment
- Open new rewards accounts to grow customer relationships
Requirements
- Passion for beauty, including makeup application and skincare
- Excellent customer service and ability to connect with customers
- Empathy and respect for diverse customers during services
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and comfort using networking technology
- Ability to work a flexible schedule including evenings and weekends
- Willingness to participate in brand and company trainings
- Ability to handle customer concerns and contribute to team success
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