SummaryAs a Boutique Director at Roberto Coin, you will be the central figure in ensuring the delivery of an exceptional client experience while achieving company objectives. You will plan and execute the Boutique business plan, set clear objectives, and manage performance delivery within budget constraints. Leading a high-performing team, you will engage them in delivering the required client experience and performance targets, while maintaining and improving operating processes for a streamlined, client-oriented business.
Responsibilities- Act as a role model to ensure exceptional client service for both internal and external clients.
- Identify, share, and spread best practices across the business and demonstrate excellent teamwork.
- Ensure profit targets are met and manage discounts and costs within budget.
- Achieve Boutique objectives through KPIs and department targets.
- Manage performance of colleagues, providing feedback and development opportunities.
- Represent the Roberto Coin brand at internal and external meetings.
- Organize daily and weekly tasks in line with policies and procedures through active delegation and participation.
- Maintain visual merchandising to Roberto Coin’s standards.
- Manage the till and associated transactional procedures.
- Participate in and run floor/boutique training and out-of-hours meetings and VM changes as required.
- Complete training requirements through E-learning and other sources.
- Ensure all team members adhere to the company dress code standards.
- Complete all duties as assigned by management.
- Travel for business as required.
Requirements- Considerable retail management experience, ideally within a luxury environment.
- Evidence of performance delivery against sales and process.
- Jewelry product knowledge.
- Proven track record of sales achievements.
- Ability to develop and implement business strategies and work to budgets.
- Ability to manage and deliver operating costs, identifying suitable efficiency improvements.
- Highly numerate with ability to understand and analyze sales performance.
- Experience in leading, mentoring, and coaching members of a high-performing Boutique.
- Proven track record of management achievements.
- IT literate with evidence of CRM and networking skills.
- Physical ability to work long hours, lift packages, and stand for extended periods.
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