Summary
The Client Advisor is a brand ambassador who delivers exceptional client experiences, cultivates long-term relationships, and supports store goals. Reporting to store leadership, the role assists with visual merchandising, training needs, and operational tasks while representing brand standards.
Responsibilities
- Welcome clients and deliver the Moncler client experience standards
- Develop and cultivate long lasting client relationships through active clientele management
- Drive sales and achieve individual and store KPIs such as ADT and UPT
- Proactively reach out to existing clients and develop new clients
- Support inventory preparation and execution as required
- Follow up on customer charge sends, repairs, and holds
- Support and maintain visual merchandising standards
- Collaborate with store leadership to adhere to company policies and procedures
- Participate as a team player in store activities and maintain a positive work environment
Requirements
- Minimum 2 years of retail experience, preferably in luxury
- Customer service or hospitality experience acceptable in lieu of retail
- Excellent interpersonal and communication skills
- Professional presentation and client centric approach
- Dependable, punctual, and flexible work habits
- Ability to communicate in English; additional languages preferred
- Proficiency with Microsoft tools such as Word Excel and Outlook
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