Summary
The Client Advisor is a brand ambassador who delivers exceptional client experiences by welcoming clients, discovering needs, guiding across the brand, and cultivating relationships while supporting store goals and assisting with visual merchandising or training as needed.
Responsibilities
- Create a welcoming environment and provide outstanding client service in line with brand standards.
- Develop and maintain long lasting client relationships through active clientele management.
- Proactively reach out to existing clients and develop new client business to drive sales.
- Achieve and exceed individual sales goals and key performance indicators.
- Support store operations including inventory preparation and execution.
- Follow up on customer charge sends repairs and holds.
- Maintain visual merchandising standards and respect brand grooming and behavior requirements.
- Collaborate with team and store leadership to adhere to company policies and procedures.
Requirements
- Minimum 2 years of retail experience preferably in a luxury environment or equivalent client oriented roles.
- Team oriented with strong interpersonal and communication skills.
- Client centric with ability to thrive in a fast paced dynamic environment.
- Professional presentation and effective verbal and written communication skills in English.
- Dependable punctual and flexible availability.
- Interest in fashion and luxury goods and passion for the brand.
- Technologically savvy with proficiency in Microsoft tools such as Word Excel and Outlook.
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