Summary
The Client Advisor is a trusted brand ambassador responsible for delivering best-in-class client service while achieving individual sales goals. This role focuses on cultivating and managing a personal client portfolio, leveraging product knowledge and tailored selling ceremonies, and contributing to overall boutique performance.
Responsibilities
- Build, manage, and grow a personal client portfolio with focus on retention, reactivation, and lifetime value
- Achieve and exceed individual sales goals and KPIs, including sales volume, units per transaction, and average dollar per transaction
- Provide outstanding client service in person, by phone, and through electronic communication
- Develop and nurture a local and international client base through personalized outreach, appointment setting, and follow-up
- Support floor moves, merchandising, visual standards, housekeeping, and assist with locating merchandise at other boutiques
- Manage individual stock assignments, participate in inventory and cycle counts, and follow store security and operating procedures
- Assist with packaging or wrapping customers’ merchandise as needed
Requirements
- At least 3 years of retail sales and client service experience, preferably in luxury consumer goods
- Strong drive for business results and passion for fashion and the brand
- Excellent communication, organization, and follow-through skills to build lasting client relationships
- Ability to work varied hours including nights, weekends, and holidays
- Proficiency operating phone systems, cash registers, sensor-tag removers, computers, and other store equipment
- Ability to stand for extended periods, move merchandise and fixtures, and lift at least 30 lbs
- Responsible for store security procedures, including locking and securing the premises as needed
