Client Advisor

Summary

As a Client Advisor you act as the brand ambassador responsible for achieving sales objectives by deepening client connections and delivering best-in-class, personalized service both in-store and remotely. You will drive individual and collective sales through expert product knowledge, storytelling, and elevated client experiences while supporting day-to-day store operations. The role requires strong commercial awareness, professionalism, and the ability to build lasting client relationships.

Responsibilities

• Proactively engage and build strong relationships with clients to drive repeat business and loyalty.
• Deliver personalized, client-centric experiences using storytelling, styling advice, and product knowledge.
• Drive sales results through effective selling techniques, cross-selling, upselling, and promoting virtual appointments and distance sales.
• Collect and maintain accurate client information to tailor service and follow up on opportunities.
• Support store operations including stock maintenance, inventories, POS transactions, and visual merchandising standards.
• Adhere to grooming, policy, and loss prevention standards while collaborating with the team to achieve store objectives.

Requirements

• Minimum 2+ years of luxury fashion sales experience with a proven track record of exceeding results.
• Strong commercial awareness and a client-focused attitude with excellent communication skills.
• Ability to adapt to different clients and complex situations while maintaining professionalism and integrity.
• Flexibility to work a retail schedule, including evenings, weekends, and holidays.
• Deep knowledge of fashion and luxury products and a commitment to ongoing product and selling training.
• Ability to work effectively in a fast-moving, team-oriented environment.