Client Advisor - Wynn

Summary

The Client Advisor is a brand ambassador based at the Wynn who delivers exceptional client experiences on the sales floor. This role builds and cultivates long‑term client relationships, guides clients across the brand assortment, and actively drives sales to meet individual and store KPIs. The role also supports store operations, visual merchandising, inventory preparation, and training as needed.

Responsibilities

• Welcome clients and provide a high‑level, personalized client experience.
• Develop and maintain client relationships through proactive outreach and clientele management.
• Drive sales and achieve KPIs such as ADT, UPT, data capture, and repurchase rate.
• Support store operations including inventory preparation, customer follow‑up on charges/repairs/holds, and adherence to company policies.
• Maintain visual merchandising standards and assist with training initiatives.

Requirements

• Minimum 2 years of retail experience, preferably in a luxury environment; hospitality or other client‑facing experience acceptable.
• Client‑centric, team‑oriented with excellent interpersonal and communication skills.
• Professional presentation, dependable, punctual, and flexible schedule.
• Fluent in English; additional languages (Spanish, Mandarin, Cantonese) preferred.
• Comfortable with technology and proficient in Microsoft tools (Word, Excel, Outlook).