Summary
The Client Advisor is a brand ambassador responsible for delivering exceptional client experiences, cultivating relationships, and supporting store objectives. Reporting to store leadership, this role contributes to sales performance, visual merchandising, and operational tasks while representing brand standards.
Responsibilities
- Welcome clients and provide an outstanding client experience consistent with brand standards.
- Develop and cultivate long lasting client relationships through active clientele management.
- Achieve and exceed individual sales goals and store KPIs such as ADT and UPT.
- Proactively reach out to existing clients and develop new clients to drive business.
- Support visual merchandising standards and assist with inventory preparation and execution.
- Collaborate with store operations and leadership to follow company policies and procedures.
- Follow up on customer charge sends, repairs, and holds as required.
- Participate as a team player and contribute to a positive collaborative work environment.
- Learn and maintain product and brand knowledge to effectively advise clients.
Requirements
- Minimum 2 years of retail experience, preferably in a luxury environment.
- Client centric with strong interpersonal and communication skills.
- Professional presentation and ability to communicate effectively in writing and verbally.
- Dependable, punctual, flexible, and able to work in a fast paced environment.
- Technologically savvy with proficiency in Microsoft tools such as Word Excel and Outlook.
- Ability to communicate in English required; additional languages such as Spanish Mandarin or Cantonese preferred.
- Willingness to perform varied duties as requested by management.
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