Summary
The Client Advisor is a brand ambassador who delivers exceptional client experiences by creating a welcoming environment, discovering client needs, guiding clients across the brand, and cultivating long term relationships while supporting store goals and operations.
Responsibilities
- Welcome clients and provide exemplary client experience in line with brand standards.
- Develop and cultivate long lasting client relationships through active clientele management.
- Drive sales and achieve personal and store KPIs such as ADT and UPT.
- Proactively reach out to existing clients and develop new clients.
- Support inventory preparation and execution as needed.
- Follow up on customer charge sends repairs and holds.
- Support and maintain visual merchandising standards.
- Collaborate with store leadership to adhere to company policies and procedures.
- Participate as a team player in store activities and training needs.
Requirements
- Minimum 2 years of retail experience preferably in a luxury environment.
- Client centric with excellent interpersonal and communication skills.
- Professional presentation and ability to communicate effectively verbally and in writing.
- Dependable punctual and flexible with ability to work in a fast paced environment.
- Passion for fashion and interest in luxury goods.
- Technologically savvy with proficiency in Microsoft tools such as Word Excel and Outlook.
- Ability to communicate in English required additional languages preferred.
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