Summary
The Client Advisor delivers exceptional luxury customer service, builds and maintains client relationships, and works to maximize individual and team sales. This role supports the omni-channel client journey, promotes product and brand knowledge, and upholds store standards and security.
Responsibilities
- Create a welcoming environment and provide an excellent in-store customer experience.
- Achieve individual sales targets and KPIs through proactive selling and cross-selling across departments.
- Capture and maintain customer data in the CRM to develop personalized relationships and future opportunities.
- Promote an omnichannel mindset and collaborate with colleagues to ensure a consistent client journey.
- Maintain high standards of visual merchandising, shop floor presentation, stock procedures, and loss prevention.
- Handle customer complaints effectively and liaise with management when necessary.
Requirements
- Passion for selling and for luxury fashion, art, and design.
- Experience building long-lasting relationships with clients and delivering personalized service.
- Strong communication and interpersonal skills; able to work independently and as part of a team.
- Ambition, resilience, self-motivation, and a results-driven approach to problem solving.
- Solid product knowledge of the managed category and awareness of fashion trends and competitors.
- Fluent English required; additional languages are a plus.
