Client Advisor - Miami Design District

Summary

Client Advisor responsible for driving boutique sales through excellent clienteling, product knowledge and a performance-driven sales approach. Acts as a brand ambassador to build long-term client relationships while contributing to operations excellence on the sales floor. Supports omnichannel initiatives and collaborates with the boutique team to achieve individual and store KPIs.

Responsibilities

• Sell on the boutique floor, meet sales targets, upsell and close transactions while delivering exceptional client experiences.
• Execute client development activities: outreach, appointments, follow-ups and qualitative client data collection.
• Support visual merchandising, window presentation and in-store merchandising initiatives.
• Use retail systems (CEGID, Salesforce) and coordinate aftersales until product return; follow inventory, cash and security procedures.

Requirements

• Minimum 2 years of experience in luxury retail, with knowledge or passion for watches and lifestyle trends.
• Strong selling skills, client discovery, storytelling, objection handling and KPI awareness (traffic, conversion, ASP).
• Digitally savvy with experience using clienteling and retail tools; fluent in English plus local language; additional languages a plus.
• Professional presentation, team-oriented, adaptable, self-motivated and committed to brand standards and internal controls.